Customer support
Email [email protected] for purchase help, inaccessible results, refunds, or privacy questions. We aim to respond within 3 business days.
For purchase questions, include your purchase email, payment date, and receipt or order reference if available. Do not send card details, passwords, or photos by email.
Read our refund policy for eligibility and refund timing.
Delete your data
Use Delete data to request removal of your account, photos, previews, and share pages. The page supports account, browser-session, and email-based requests.
If you cannot use the form, email [email protected] from the email associated with your purchase or account. We may need to verify ownership before acting on a request.
Business identity
LookPrep is operated by REPLYPILOT sp. z o.o. (REPLYPILOT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ), a company registered in Poland.
Registered address: ul. Hugo Kołłątaja 6/3, 20-006 Lublin, Poland.
KRS: 0001131453. NIP (tax identification number): 8133922464.
See our Terms and Privacy Policy.